Frequently Asked Questions

  • Do you charge for delivery?

    Yes, there's a $20 delivery fee for locations within 15 miles of 32908. For locations beyond 15 miles, an additional mileage fee will apply.

  • When is the payment due?

    The invoice must be paid in full one week prior to event date.

  • What if if rains?

    For outdoor events, a rain plan is mandatory . If rain is forecasted, outdoor setup will be canceled to protect the equipment and ensure safety. However, we are flexible and will allow event to be moved indoors (if applicable), client can provide tent for outdoor coverage, or reschedule the booking for another available date.

  • What is your cancelation policy?

    Deposits are non-refundable if cancelation is requested from client. You may reschedule your event and use your credit (restrictions for specialty orders).

    Clients must notify us of their decision to reschedule within a specified time frame (e.g., 48-72 hours before the scheduled event).

  • Are there any additional fees?

    We do charge a refundable booking/deposit fee. That secures your event date and covers accidental damage to our equipment. This damage fee does not cover any missing items or damage due to neglect. Full replacement charges will be applied if item is unsalvageable (burns, stains, tears or holes, broken glass, lost pieces, severe rental damage, etc.).

    We also charge 7% sales tax on any order without an up-to-date tax exemption certificate on file.